If you are attempting to post a room charge and receive one of the following messages, see the below descriptions for further information. If you receive no response/unable to search for a room error, read Why am I unable to post room charges?.
Failure Denied: No Credit.
The No Credit message appears from Opera if the reservation has the No Post setting enabled.
- Ensure that the No Post checkbox is not enabled in Opera.
- Ensure to select the Reset Transaction checkbox on the POS screen, and attempt to post again using the room number instead of the guest's name (or vice versa).
Failure Error: General Timeout
This message may appear if there is an issue reaching the PMS Server.
- Ensure the IP address for the PMS Server is accessible (read the 'Troubleshooting for all computers' section in Why am I unable to post room charges?)
- Attempt to post the charge again from Front Desk > Cash Drawer Management > PMS Log.
Failure Denied: Invalid account
This message appears if the tender is not set up correctly, you may need to contact your finance team. Also, ensure the tender is checked in on Opera.