If you are attempting to post a room charge and receive one of the following messages, see the below descriptions for further information. If you receive no response/unable to search for a room error, read Why am I unable to post room charges?.
Failure Denied: No Credit.
The No Credit message appears from Opera if the reservation has the No Post setting enabled.
- Ensure that the No Post checkbox is not enabled in Opera.
- Ensure to select the Reset Transaction checkbox on the POS screen, and attempt to post again using the room number instead of the guest's name (or vice versa).
Failure Error: General Timeout
This message may appear if there is an issue reaching the PMS Server.
- Ensure the IP address for the PMS Server is accessible (read the 'Troubleshooting for all computers' section in Why am I unable to post room charges?)
- Attempt to post the charge again from Front Desk > Cash Drawer Management > PMS Log.
Failure Denied: Invalid account
This message appears if the tender is not set up correctly, you may need to contact your finance team. Also, ensure the tender is checked in on Opera.
Posting to PMS failed -1:The server method 'InquireRC' time out
This means the request has not properly reached the B4T PMS Gateway Server. Please follow the instructions in the POS Setup Guide as the settings on the workstation are most likely blocking the communication to the B4T PMS Gateway Server.