The Unused Series/Packages by Customer report shows the details of the guests who have services remaining in their series or package. The report is useful to reach out to the guests who have not used their series/package for a while (to promote a renewal purchase).
The report displays the guest details, series/package name and number, expiry date, last date the guest redeemed a service, the number of services remaining,and the number of days left before expiration. The report can be filtered by location, service groups, and by the services remaining in the package/series (0 to 1000 max).
To view the report, navigate to Reports > Marketing > select the Unused Series/Packages by Customer report.