How do I email a receipt on a closed transaction?

Note: Your location must have the Email Receipt setting enabled (Admin > System Settings > POS Settings > Defaults).

To email a copy of the receipt from a previous transaction

1. Locate the appointment using one of the following ways:
   • If the appointment was on a past date and the cash float activity was closed, then navigate to Appointments > Advance Search > Select Closed in the Search By field and enter the customer's name in the corresponding field.
     A list of closed transactions for the customer appears.
   • If the appointment was closed on the current date and the cash float is open, then navigate to Front Desk > Customer Check-out > Select the Closed Transactions radio button.
     A list of transactions closed for the day appears.
2. Click Print Receipt in the applicable appointment row.
   The Payment screen appears.
3. Click Email Receipt.
   The Email Receipt window opens displaying by default the email address registered for the guest in the Customer Profile.
   Important: The Email Receipt option will not display for transactions that do not have the guest's name associated with the transaction.
4. Verify that the displayed email address is accurate or enter a new email address.
5. [Optional] Click Save this email on customer's profile to save the email address in the Customer's Profile.
6. Click Send.
   A pop-up appears confirming that the receipt is emailed to the guest. 

To email the receipt immediately while taking payment, read How do I email a receipt when my guest checks-out?