When guests claim they did not receive the Confirmation email for their appointment or reservation, you have the option to resend the confirmation email to the guest's preferred email address.
To resend the appointment confirmation email:
- Navigate to Appointments > Scheduler > go to the date of the Appointment.
- Locate the guest's appointment and right-click on the appointment block.
- Select Spa Reservation Itinerary from the content menu.
The Appointment Reservation Itinerary window opens.
- Enter the guest's email address in the Email Reservation Itinerary To: field and click Email.
A success message appears.