When the Spa is unable to bill Room Charges, an immediate solution is to manually post the charges in Opera. However, the transaction remains open in Book4Time that causes reconciliation issues between B4T and Opera/PMS.
As a workaround, there is an option in Book4Time that allows offline payment for these transactions. Below are the steps to create or add an offline payment method in the system.
- Navigate to Admin > System Settings > POS Settings > Tender Types > Add new Tender Type.
- Click Add.
3. Navigate to Admin > Account Management > Locations > select your Location > Tender Setup > Enable the Offline Room Charge checkbox to make it available during checkout.