Discrepancies in the Technician Payroll Summary report could be due to the following:
- Register was not closed: The Technician Payroll Summary report displays transactions after on closed registers. To verify if the register is still open, read How do I know what registers are still open at my location?
Tip: To view the technician commission summary on open registers, view the Technician Daily Sales Summary report from Reports > Staff Performance & Analysis.
- Recal Comm checkbox: If the retail commissions are not updated, select the Recal Comm checkbox, and then run the report. This will update the retail commissions earned by technicians for that pay period.