The Appointment Analysis by Request Type report provides a summary of appointments by request type according to the number of booked, closed, cancelled, and wait list appointments.
Note: Request type refers to the customer's request for a specific technician to perform the service. For instance, male request, female request, or specific technician request are part of requests. Request types are selected when scheduling an appointment and are identified by color on the Scheduler.
- The report is based on appointments scheduled, not transactions
- Closed appointments include checked out appointments
- Cancelled appointments include deleted appointments
- Wait List appointments include appointments that are not confirmed, but are on hold for the next available appointment within a given day and time range