You can cancel a guest's membership from the guest profile page. Cancelling a membership revokes all the membership benefits and any minutes accrued is lost.
Tip: If you need to temporarily suspend a guest's membership and reinstate it later, you can Freeze the membership instead of cancelling it.
To cancel a guest's membership:
- Navigate to the guest's profile. Read: How do I view a guest profile?
- Click the Membership tab.
The guest's membership program details display.
- Click Cancel.
A pop-up appears confirming if you want to cancel the membership. Click Ok.
The membership is removed from the guest's profile.