Reconfirm an Appointment

You can reconfirm an appointment in any one of the following ways:

Reconfirm an appointment during booking

If you do not want to send a reminder before the appointment is due, mark the appointment as confirmed while scheduling so it does not appear on the Reminder List (Front Desk > Customer Check-In > Reminder Call List).

1. On the appointment confirmation page when scheduling, click the Reminder Confirmed check box ().

2. Continue confirming appointment.

Reconfirm an appointment after booking

1. From the Scheduler, right-click the appointment block.  

2. Select Notes/Flags from the content menu.

3. Click Reminder Confirmed.

4. Click Save.

Reminder Call

The Reminder List report provides a list of appointments that need to be reconfirmed within a specific time period. You can access the report from Reports > Appointment Schedules Reports > Appointment Reminder List.

Alternatively, you can view a list of reminder appointments and reconfirm each one as follows:

1. Navigate to Front Desk > Customer Check-In.

2. Click the Reminder Call List radio button and click Search.
   The appointments which appear here are appointments that have not been confirmed and that are scheduled within your reconfirmation period as setup in your Location setup. 

3. To reconfirm the appointment, click Select. 

5. In the Reminder Status field, select Confirmed.

6. Click Save.
   The page refreshes and the appointment is removed from the reminder list.

Reminder Email

To setup automated email reminders, read: Setup Automatic Appointment Email Reminders