You can exclude certain technicians from utilization calculation on the Scheduler. This is helpful if you use dummy or ghost technicians to reshuffle bookings or to book complimentary services.
To exclude certain technicians from the utilization sorting
- Navigate to Staff > Staff Management.
- Select Service Profiles, select the location, and then select the technician name.
- Click Edit.
- Select the Exclude from Equity Booking checkbox.
Note: This field only appears if the Default Sort Order is selected as Utilization.
Read: Select Utilization as the Default Sort Order
- Click Finish.
The technician is now excluded from utilization calculation and sorting.